Refund policy

Last updated: May 2, 2026

At MORO BORO, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we're here to help.

1. Right of Withdrawal (14 days)

In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 calendar days of receiving your item, without giving any reason.

The withdrawal period expires 14 days from the day on which you (or a third party indicated by you, other than the carrier) acquires physical possession of the goods.

2. Return Conditions

To be eligible for a return, the product must be:

  • Unused and in the same condition as received
  • In its original packaging with all labels and tags attached
  • Returned within 14 days of withdrawal notification

3. How to Initiate a Return

To exercise your right of withdrawal, you must inform us of your decision via:

  • Email: info@moroboro.com
  • Or by using the model withdrawal form (provided at the bottom of this page)

Once your return request is approved, we will provide instructions for returning the item.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure safe delivery.

You must send back the goods within 14 days from the day you communicate your withdrawal.

5. Refund Process

Once we receive and inspect the returned item:

  • We will notify you within 14 days of receiving the goods
  • If approved, your refund will be processed to your original payment method
  • Refunds will be issued within 14 days of approval, in accordance with EU regulations
  • Original outbound shipping costs will be refunded as well. Only return shipping is non-refundable

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of receipt at info@moroboro.com. We will arrange a free return and replacement or full refund.

For information about our legal warranty, please refer to our Terms of Service.

7. Non-returnable Items

The following items cannot be returned:

  • Custom-made or personalized products
  • Items damaged due to misuse
  • Products without original packaging or tags

8. Contact

Ya Group CommV Trading as MORO BORO Statiestraat 81/2 2600 Antwerpen, Belgium Company number: BE 1024.848.946 Email: info@moroboro.com

For any complaints, please contact us at info@moroboro.com. We will do our best to resolve your issue.

Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract.

To: Ya Group CommV (MORO BORO) Statiestraat 81/2, 2600 Antwerpen, Belgium info@moroboro.com

I/We () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods ():

  • Order number: _______________
  • Ordered on: _______________
  • Received on: _______________
  • Name of consumer(s): _______________
  • Address of consumer(s): _______________
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date: _______________

(*) Delete as appropriate.